When someone affected by hoarding disorder chooses to get help and have their residence cleaned, this is a big step for them.
Individuals who struggle with hoarding are suffering from a psychological disorder, which manifests as an inability to part with items. As more items are continually collected, they pile up in the home and block access to various rooms and pathways. They can act as fire hazards and easily cause people to fall as they trip over the items. Sometimes, the clutter can even lead to mold or bacteria buildup and odors that can affect health.
Because of this, it’s important that individuals affected by hoarding get help and realize the hazardous nature of their actions. However, it’s also crucial that the affected individuals choose to get their home cleaned. Someone affected by hoarding should never be forced into having their home cleaned.
Cleaning a hoarder’s home isn’t as simple as it seems, though. With the amount and variety of items that can be found, professional hoarding cleaning services are recommended. However, you might be unfamiliar with such services and have questions concerning professional hoarding cleaning and what it entails.
To learn more about the hoarding cleaning services ServiceMaster DAK provides, continue reading for answers to our frequently asked questions.
How long will the cleaning process take?
The length of the cleaning process differs for every case, because each case is unique. The length depends on numerous factors such as the size of the affected area and the amount of items hoarded. Typically, the average home can be cleaned in 3 to 5 days but is usually completed in less than a week. Cleaning preparation, however, can take weeks.
How much will hoarding cleaning cost?
Much like the length of the cleaning process, the cost is different for each case and is dependent on the home’s size, the kinds of content, the hazards in the home, and more. We provide free estimates for our cleaning services and work with the client and their family to figure out a way to cover the costs.
How involved with the cleaning process does the client need to be?
We never ask the client to do physical work, such as moving items, during the cleaning process. But we do ask the client for their guidance with the decision-making process. This is because we want the client involved in the cleaning, especially because it is their home and belongings. It also increases the chances for a better experience.
Do you clean only when the client is present?
Our preference is to clean when the client is at home, working with them throughout the process. There are certain medical situations where we’ll clean without the client’s input, including when they aren’t present. However, we never conduct our cleaning services without the client’s approval, knowledge, and understanding.
How do you work with clients who are resistant?
Although we never conduct hoarding cleaning without the client’s approval, we understand that, once the process begins, it can be difficult for them. Knowing this, we begin by building trust with the client. After we develop and gain their trust, we proceed by teaching skill sets. Further into the process, the client may feel uncomfortable, but our staff is trained to provide such services and handle these situations. We can identify when clients feel overwhelmed or challenged and will properly communicate with them.
Is this service done discreetly?
At ServiceMaster DAK, we understand how much clients value their privacy, so we do our best to be as discreet as possible.
What happens with valuables you find?
When we come across valuables, we use it as an opportunity to build momentum and boost the client’s confidence. Whether it’s of monetary or emotional value, the products belong to the client, and we immediately bring it to them. We find the stories behind such items to be important in this process, so we acknowledge it and share the story with our crew.
Will you help donate and/or sell unwanted items?
We will help with any items that the client wants donated by documenting all items and bringing them to the client’s preferred donation organization. Our staff also keeps an inventory list, completes the donation receipt, and gives it to the client to use for tax matters.
In terms of selling, we don’t sell the items ourselves but can help by providing the client with selling partners. These partners usually get a commission for any sales made, but we don’t get any profits.
Can you store any belongings?
For an additional fee, we can store items in our warehouse. In the event we don’t have internal storage available, we can store your items through one of our nationwide partners at an affordable cost, and we’ll even take care of the logistics.
How do you respond to mold, hazardous materials, and other dangerous situations?
Our staff is trained to identify dangerous substances, such as mold growth and other hazardous materials. If we encounter such during the process, we inform the client and go over options on how we can handle it. Our staff is trained and certified to address water, mold, and fire damage as well as hazardous materials and odors. That said, we can provide services for an additional cost.
What do you do about animals involved in hoarding cases?
Every case of animal hoarding is dealt with differently. But in severe cases, we partner with local animal adoption agencies, veterinarians, animal shelters, and animal control to ensure these animals are safe and properly care for. If you want to inquire about a specific situation, call us. All calls are confidential, so your information is safe with us.
Will you help the client maintain their cleaned home?
Working with the client and their family, we’ll develop a cleaning plan, so their home remains tidy. Our staff will also call the client to follow up, see how they’re doing, and provide any necessary help.
Professional Hoarding Cleaning
If you have a loved one who is affected by a hoarding disorder, then you should take the time to discuss how dangerous their situation is. When they have agreed to get help and have their home cleaned, get in touch with ServiceMaster DAK for our professional hoarding cleaning services. Our professionals will work with the affected individual to clean their home, seeking their approval on what to keep and what to discard. With our help, you can have some peace-of-mind knowing your loved one has a safe, clean living environment.